Spectrum CNC Technologies: Developer of Multi-DNC CNC Manufacturing Software
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Support

If your Spectrum software system was purchased from a local Spectrum dealer they are always your first line of support. If you have additional questions about any of our software systems that cannot be answered in the on-line Help systems, or by your local dealer, use the following references to contact Spectrum Technical Support directly.

If you have questions or suggestions please email us at techsupport@multi-dnc.com. Or for immediate assistance call us between 8:30am and 4:30pm pacific standard time at:
+1 951-549-0755

Support options e-mail / Voice / Fax / On-site

  • Email tech support at techsupport@multi-dnc.com
  • Voice Technical Support is available from 8:30 am to 4:30 pm PST. Fridays until 12:00 PM. Call +1 951-549-0755 and ask for Technical Support. You will be asked for your software license number (so please have it ready) and you will then be routed to the correct support person.
  • Fax technical questions 24 hours a day to +1 951-549-0759

On-site service is available in some areas and will be quoted upon request.

Remote Support and Training

  • For customers with current SMA (Software Maintenance Agreement) in place we can log in remotely to your Multi-DNC computer over the Internet. Just call Technical Support to set this up.
  • You need to have Internet access from the Multi-DNC PC using Microsoft Internet Explorer, a local phone line for an audio conversation and have TCP port 443 (https) open on your network.
  • We can directly see what issues you are having and fix them for you plus train you on new features and answer any questions you have about Multi-DNC or any other Spectrum product.

The Toll Free Number +1 877-882-6362 (MDNC) can be used for Technical Support


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